Why Bendweb?
It's all about service
- Dealing with the same person all the time means that you'll always be talking to someone who knows your history.
- Dealing with the owner means that you'll always be dealing with someone who can make a decision, and accept responsibility.
- I stand behind my word - I am very, very conscientous about doing what I say. There's nothing worse than businesses that break promises to their customers.
- I'm not in it to get rich - I just want to supplement my income. So you can rest assured that YOU are the number one priority and not the bottom line.
- I don't plan on ever getting too big that I can't support clients properly. If I do, then chances are the business is big enough that I can quit my day job. That'd be nice, and it'll mean I can spend even more time making sure people are happy.
- I'm never far from my email - so queries will usually be answered within a couple of hours at most. Please allow a little more time if it's the middle of the night though.
- If you've been dealing with Bendweb for a while, chances are you'll have my mobile number in case of emergency. Don't ring in the middle of the night unless it's really an emergency though, or you'll be told to wait until a more appropriate time!
How it works
- I do have a day job - currently. Having said that, my employer is flexible enough (and I work hard enough) that I'm generally able to access my emails during the day. I also carry a PDA on me during business hours so I can access emails when I'm out of the office, and I'm available to IM (my ID is bendwebtechnology@live.com) most of the time.
- If I don't answer an IM immediately, it's usually because I'm in a meeting with a client. This is generally only an issue during the day. Email first is preferable - I aim for a turnaround time of 2 hours maximum. This is an aim, not a guarantee - sometimes it'll be longer, other times it'll be shorter. During the evenings it may well be faster. You'll also have far more chance of an IM during the evenings too. Note - there will generally be a longer delay on Sunday evenings due to family commitments.
- In a lot of cases if you have a problem that's difficult to resolve via email I'll call you. At this stage I'm not going to give my mobile out here - but a number of customers have it already, and once I feel that it's appropriate I'll give it to you too. As above though, please use common sense and don't call at inappropriate times unless it's absolutely my-grandmother-is-on-her-death-bed mission critical, or I might get grumpy (and that's uncommon for me).
- Ultimately the aim is to put in a VOIP service, divert it to my mobile and make the number available publicly. However that won't happen until enough clients are on board to cover the cost, so the more customers I have, the faster it'll happen!
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